Lighthouse Linen Hire ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including:

• Name

• Phone number

• Email address

• Property address(es)

• Billing information

• Booking and order details

• Any information you provide when contacting us

How We Use Your Information

We use your information to:

• Process enquiries and bookings

• Arrange linen delivery and collection

• Provide laundry and linen hire services

• Respond to customer enquiries

• Send service updates and invoices

• Improve our website and services

• Meet legal and regulatory obligations

Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website. This information helps us improve your browsing experience and our services.

You can disable cookies through your browser settings if you prefer.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to:

• Process payments

• Deliver our services

• Maintain our website

• Meet legal obligations

These providers are required to protect your information.

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Access and Correction

You may request access to or correction of your personal information by contacting us.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

These Terms & Conditions govern the use of Lighthouse Linen Hire's website and services.

By using our website or engaging our services, you agree to these terms.

Our Services

Lighthouse Linen Hire provides premium linen hire, professional laundering, delivery and collection services for holiday homes, short-stay accommodation and related properties.

Bookings

Bookings can be made online, via email or by text message.

Bookings are subject to availability and confirmation.

Delivery & Collection

Delivery and collection times are coordinated around agreed property turnover schedules wherever possible.

Customers are responsible for ensuring property access is available at the scheduled time.

Linen Care

All hired linen remains the property of Lighthouse Linen Hire unless otherwise agreed.

Customers are expected to take reasonable care of hired items during use.

Additional charges may apply for:

• Lost items

• Irreparably damaged linen

• Excessive staining beyond normal use

• Unreturned items

Laundry Services

Laundry services are provided with reasonable care and attention.

While every effort is made to achieve the highest standards, we cannot guarantee the removal of all stains or marks.

Pricing

Prices are subject to change without notice.

Quotes are valid for the period specified unless otherwise stated.

Payment

Payment terms will be advised at the time of booking or invoicing.

Late payments may incur additional fees where permitted by law.

Cancellations

Please notify us as soon as possible if you need to cancel or amend a booking.

Cancellation fees may apply where preparation or delivery has already commenced.

Limitation of Liability

To the maximum extent permitted by Australian law, Lighthouse Linen Hire will not be liable for indirect, incidental or consequential losses arising from the use of our services.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

Website Information

We aim to ensure all website information is accurate; however, product descriptions, pricing and availability may change without notice.

Intellectual Property

All website content, including text, images and branding, remains the property of Lighthouse Linen Hire unless otherwise stated.

Content may not be reproduced without written permission.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact

If you have any questions regarding these Terms & Conditions, please contact